As a business, we know that you depend on your source control management system to be available 100% of the time. This Service Level Agreement (SLA) outlines our guarantee to you as a Business account holder (Gold, Platinum or Diamond plans), and what you are entitled to in the unlikely event your Beanstalk repository becomes unavailable.
We guarantee that your Beanstalk repository will be available through your assigned beanstalkapp.com subdomain 100% of the time in a given month, excluding scheduled maintenance. We also guarantee that you will be able to access and commit to your repository (Git or Subversion) 100% of the time in a given month.
If an outage occurs, we will issue a credit to your next bill for 5% of your monthly fee for every 30-minute period of downtime, up to 100% of your fee for the month.
This SLA does not apply to downtime resulting from Customer's equipment or third party equipment, or both (not within the primary control of Wildbit, LLC). This SLA applies to the primary repository hosting service, and excludes any services or tools not explicitly mentioned, including but not limited to deployment and integrations with 3rd-party services. This SLA does not apply to any performance issues caused by factors described in the Force Majeure section of our Terms of Use.
Customers must request the credit from Beanstalk within 30 days of the outage. Failure to contact Beanstalk within 30 days will result in a forfeiture of the Customer's right to receive the credit. No cash refunds will be provided.